We strive to offer customers complete satisfaction with the products and services from Williams and Kay. Below are our policies for a variety of situations. We encourage customers with concerns to contact us.
No cash refunds. Refunds for cash or check payments are made by check and are issued by our corporate office. Processing may take up to 10 business days. We do not refund delivery, transportation or cartoning fees.
One year warranty on products unless purchased "as-is." Warranty covers manufacturer defects in materials and workmanship. Warranty does not cover general use or damage caused while in possession of customer. Transportation costs, if needed, at additional expense. If you need warranty service please call the Furniture Enterprises of Alaska Warranty department at 907-264-5228 and we’ll be glad to assist you.
Items sold "as-is" are usually one of a kind. No refunds, returns, or exchanges. Williams and Kay does not offer a warranty for these items though the manufacturer does in certain circumstances. Williams and Kay, unfortunately, cannot facilitate any warranty service on as-is items and service, repair or replacement is solely at the discretion of the manufacturer.
Custom order items require a 50%, non-refundable, deposit. Customer cancellation of a custom order forfeits the deposit. No returns or exchanges on custom order items. Repair or replacement is guided by manufacturer warranty. Williams and Kay does not act as an arbiter agent though we will help facilitate contact with a manufacturer as an good-will effort of customer assistance.
Arrival times (E.T.A.) quoted are estimates only and subject to changes and conditions beyond Williams and Kay’s control such as weather, strikes, manufacturing times and material availability.
Savings claims are compared to Williams and Kay original retail price. Due to the competitive nature of the home furnishing industry it is likely no sales have occurred at the original price and interim markdowns have been taken.
Payment in full, or approved financing, is required for all merchandise prior to pickup or home delivery. Any balance remaining on merchandise in the customer’s possession is immediately due in full. If Williams and Kay is unable to receive payment from the finance company for the sale, customer agrees to work with Williams and Kay, in a timely manner, to correct any paperwork errors to the satisfaction of the finance company, pay for the merchandise in full or assist in the immediate (undamaged) return of the merchandise.