Consumer Information
We strive to offer customers complete satisfaction with the products and services from William's & Kay. We encourage customers with concerns to contact us.
30-Day Money Back Furniture Returns
If you are not fully satisfied, you can return furniture for a full refund. Returns must be made within 30 days and in as-new condition. Custom orders and "as-is" purchases are excluded. Additional charges may apply if customer needs pick-up from their residence and returned to the store.
Furniture Refunds
No cash refunds. Refunds for cash or check payments are made by check and are issued by our corporate office. Processing may take up to 10 business days. We do not refund delivery, or cartoning fees incurred for shipping through a third party.
Price Guarantee
Must be within 30 days of purchase. This applies to items stocked by local stores. The item must be the same and model (subject to verficiation).
Warranty
One year warranty on products unless purchased "as-is." Warranty covers manufacturer defects in materials and workmanship. Warranty does not cover general use or damage caused while in possession of customer. Transportation costs, if needed, at additional expense. If you need warranty service please email the Furniture Enterprises of Alaska Warranty department at warranty@fea.services and we’ll be glad to assist you.
As-Is
No refunds, returns, or exchanges on merchandise sold "as-is." Williams & Kay does not offer a warranty for these items though the manufacturer may in certain circumstances.
Custom Orders
Custom order items require a 50%, non-refundable, deposit. Customer cancellation of a custom order forfeits the deposit. No returns or exchanges on custom order items.
Merchandise Arrival Times
Arrival times (E.T.A.) quoted are estimates only. They are subject to changes and conditions beyond Williams & Kay control such as weather, strikes, manufacturing times and material availability.
Flame Retardant Policy
Rest assured, all our furniture is free from toxic flame retardants.